Terms of Use

Privacy Policy - Straight talk about Internet privacy

PanPages Berhad ("PanPages") respects your right to privacy, and we want you to be aware of how we collect and handle information on our website and mobile application covered by this policy.

This Privacy Policy applies only to the user privacy of the panpages.my, mobile applications (each, "This Website", as applicable). It does not apply to the offline activities of name or any of its affiliates.

Privacy Policy Effective Date / Updates

This Privacy Policy is effective as of June 27, 2012. Our business changes constantly. Our Privacy Policy will change also, and information collected through This Website is subject to the Privacy Policy in effect at the time the information is collected (unless you consent otherwise as to information related to you). You are advised to check this web page (or such other page accessible by clicking on the Privacy Policy link in the footer of This Website) frequently to see recent changes. PanPages will notify users of any changes to this Privacy Policy by posting the version of the Privacy Policy containing such changes on this web page.

Information PanPages Collects

What information does This Website gather?

When you visit This Website, PanPages may collect the following types of information:

  • Personally Identifiable Information You Knowingly Provide
  • Information PanPages Collects Automatically
  • Information PanPages Collects Manually (e.g. a business card, flyer, brochure, etc)
  • Non-Personally Identifiable Information You Knowingly Provide

Personally Identifiable Information You Knowingly Provide. PanPages collects personally identifiable information that you knowingly provide to us. For example, PanPages may ask you to provide personally identifiable contact information (such as name, address, e-mail address and telephone number). If you purchase a product or service, PanPages may ask you to provide additional information such as your billing information. If you register for any Product Plans/Program, PanPages will ask you to provide additional information about any service services you install and may track your searches and any registrations, claims and ratings/favorites you file on This Website. In some cases (for example, if you register with us or sign-in on This Website or purchase a product or service) PanPages may also ask you to provide other information such as a personal ID, password, security question and answer, and birthday.

If you choose to use an available referral service on This Website (e.g., to send an inquery, listing, page link, invitation, etc.), we will ask for certain personal information from the recipient (e.g., the recipient's name, e-mail address, mobile telephone number) and your name and e-mail address. PanPages uses the personally identifiable referral information you provide to facilitate this communication on a one-time basis, and may also store and use such personally identifiable information for analysis purposes (e.g., tracking the success of the referral feature).

You are responsible for the accuracy and completeness of all personally identifiable information that you knowingly provide.

Information Automatically Collected. In addition, as you (and other users) browse This Website, our web servers, and non “PanPages” companies with which PanPages has an agreement may, automatically collect and track certain information about such visits, usually through the use of browser cookies, JavaScript files and tagging, web address tracking codes, file impression counts, "web beacons", and the analysis of http headers (“Tracking Methods”). These Tracking Methods provide information such as the user's IP address, the user's domain name, the user's browser type, the user's user agent, how many users visit This Website, which pages the user visits and for how long, the date and time the user accesses This Website, the Internet address of the site from which the user directly linked to This Website and the links on This Website on which the user clicks. In addition, PanPages may collect certain search parameters relating to searches conducted by the user which are not entered by the user.

Non-Personally Identifiable Information You Knowingly Provide. In some cases, we may also collect non-personally identifiable information that you provide, such as search parameters in connection with a search you conduct through This Website.

To improve the services we can offer you, we may decide to expand This Website's capabilities for obtaining information about users in the future. We will update this Privacy Policy as our practices change to ensure that you are aware of developments in this area.

How does PanPages use information collected on This Website?

Specific Purpose. When users supply personally identifiable information about themselves for a specific purpose (for example, to register to use a feature on This Website, to purchase a product or service, to obtain a free listing, to register for a program or to use a feature of a program, to receive information, or to apply for a job), we may use such information for such purpose.

Similar to Information Collected in Traditional Non-Electronic Manner. We also may use personally identifiable information users provide as we would use the same information obtained in a traditional non-electronic manner. For example, we may use such personally identifiable information to assess your position, to publish your name, address, and phone number in our directories (unless you have requested a non-published number), to contact you in connection with a subscription you are participating in, and to evaluate your service needs, and to contact you regarding additional services you may find useful. When users provide personally identifiable information in connection with a feature on This Website, we may also use such personally identifiable information in connection with the operation of such feature. (For example, if you register to use the personalized directory service, we may use the personally identifiable information you provide to provide you with a more personalized and useful service, and if you create a favorite of a business/listing on This Website, we may publish your initials and city in connection with such saved favorite.) When users provide personally identifiable information in connection with a contest, sweepstakes or other promotion that we may run on This Website, we may use such information to administer such contest, sweepstakes or promotion and to notify winners.

Communicate with You. We may also use personally identifiable information you provide or that is automatically collected to communicate with you (e.g., to send you e-mails) and to otherwise serve you. For example, we may use your name and e-mail address to send you e-mails to (a) provide information regarding our company, marketing information about our products and services or the products and services of other companies, and newsletters, (b) conduct online surveys, (c) confirm your registration on This Website, a service registration, or orders placed online and (d) otherwise communicate with you. However, you may request not to receive (i.e., "opt-out" of receiving) commercial e-mail messages (the primary purpose of which is the commercial advertisement or promotion of a commercial product or service) from us (on a category-by-category basis), by clicking ‘unsubscribe’ in the e-mail. Please note that we reserve the right to send certain types of e-mail messages that are not subject to opt-out (see information about e-mails, below) to online users, including those who have opted out of receiving commercial e-mail messages. Your personally identifiable information may also be used by non-“PanPages Family” companies, with which we have agreements, to provide you information about their products and services.

Protect PanPages’s Property or Other Rights. In addition, PanPages may use personally identifiable information you provide and information PanPages automatically collects through this website (and may combine personally identifiable information you provide with information PanPages automatically collects through This Website and non-personally identifiable information you knowingly provide) as it deems appropriate to protect its property or other rights (for example, to enforce any policies or contractual provisions regarding use of the "favorite" feature or the "send or contact a listing" feature).

Improve Website and Targeted Advertising. We use information PanPages automatically collects through This Website to improve This Website, to monitor its performance, to make This Website easier for you and other users to use, to manage features and programs made available through This Website and to provide behavioral tracking data to non-“PanPages Family” companies, with which we have agreements, for the purpose of presenting you with, among other things, targeted advertising on third party websites. For example, PanPages may use information PanPages automatically collects in the ways described in the section entitled "What is a cookie and why does PanPages use them?", below.

Can I review and request changes to personally identifiable information that I provide through registration forms on This Website?

Create and Update Profile. If you use an available capability on This Website to register with us and create a profile, at any time after you register and create a profile, you may review and request changes to any personally identifiable information you provided through the registration form, by viewing and updating your profile within the application.

Opt-Out of Receiving Commercial E-Mail Messages. In addition, (i) you may request not to receive (i.e., "opt-out" of receiving) commercial e-mail messages from us (on a category-by category basis), by following the directions provided in the e-mail campaign by clicking ‘unsubscribe’. Please note that we reserve the right to send certain types of e-mail messages that are not subject to opt-out (see information about e-mails, below) to online users, including those who have opted out of receiving commercial e-mail messages.

Do you sell or provide my information collected through This Website to companies outside of the "PanPages Family?"

Information Provided by You. Except as otherwise disclosed in this policy, we do not sell or disclose personally identifiable information you provide to us through This Website to anyone outside of the "PanPages Family" unless (i) you specifically authorize it, (ii) it is to complete a transaction, service or activity that you initiated or requested, (iii) it is to provide a service on behalf of PanPages (for example, PanPages may contract with an entity outside of the "PanPages Family" to send e-mail messages on behalf of PanPages) , in which case such non- "PanPages Family" entities are not permitted to use such information for any purpose other than to provide such service, (iv) report your failure to fulfill your payment obligations in connection with the purchase of (or application to purchase) products or services through This Website, (v) it is required by law or we believe that such action is necessary in order to conform to the edicts of the law, (vi) we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served, (vii) we believe that disclosure is necessary to protect the safety of customers, employees or property, or (viii) PanPages transfers all or substantially all of its assets to another entity (in which case PanPages may disclose, sell and/or otherwise provide personally identifiable information to such entity). If you provide personally identifiable information to us in the context of an event PanPages sponsors on This Website with another company, such as a contest, or if you register on a co-sponsored section or feature of This Website, you may also be providing such personally identifiable information to the co-sponsor. When you provide your personally identifiable information to any third party, PanPages is not responsible for any third party's use of such personally identifiable information.

Information Automatically Collected. PanPages may share information it automatically collects through This Website with non-"PanPages Family" companies in order to assess the results of a promotion, event or third party relationship, to provide information to current or prospective customers, to complete a transaction, service, search or other activity that the user initiated or requested, to non-“PanPages Family” companies, with which we have agreements, to, among other things, facilitate targeted advertising on third party websites, or to otherwise enhance your online experience. For example, we may provide information PanPages automatically collects:

  • When you link to another site from This Website.
  • When you request certain information that PanPages obtains from a third party.
  • When we host co-branded versions of This Website (or portions of This Website). Our co-branded websites may also contain clear .gif files (electronic images that allow This Website to automatically collect information about your visit to the website).

When we use third party tracking services to help us analyze automatically collected information in the aggregate to evaluate the effectiveness of This Website, the third parties performing such tracking services are not permitted to use the information for any other purpose. We may also disclose information PanPages automatically collects to non-"PanPages Family" companies or entities if (a) it is required by law or we believe that such action is necessary in order to conform to the edicts of the law, (b) we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served, (c) we believe that disclosure is necessary to protect the safety of customers, employees or property, or (d) PanPages transfers all or substantially all of its assets to another entity (in which case PanPages may disclose, sell and/or otherwise provide information PanPages automatically collects to such entity).

Please note that PanPages may support features and content appearing on other companies' sites that you may visit. These companies may collect information about you, but PanPages does not have control over the privacy practices of these companies.

How long do you retain my information collected through This Website?

Information that you provide to us on This Website will be retained in accordance with PanPages Records Management and applicable laws.

Do you accommodate links to other sites?

Yes. This Website contains links to other sites. These other sites may, among other things, allow you to bid on and/or purchase products that you initially viewed on This Website. These other sites may (or may not) be "co-branded" or "white-labeled" with (or otherwise contain) the PanPages name and logo, or other trademarks or branding of PanPages. You can tell if you have linked from one site to another site by looking at the URL in the browser window (or, if the link opens a new browser window, by looking at the URL found by "right-clicking" on the page in the window and selecting "properties"). If the second level domain of the URL for the page containing the link is different than the second level domain of the URL for the page to which you have linked, you have linked to a different site. Other companies that own or operate these sites may track and/or collect information about you, but PanPages does not have control over the privacy practices (including, without limitation, those relating to tracking user activity, collection of user data, use of user data, and security) of these companies (although, when a user activates a link from This Website to one of these other sites, PanPages may pass the user's referral URL and IP address to the server hosting such other site). We are not responsible for the privacy policies or practices (including, without limitation, those related to tracking, collection, use and security) employed by other companies (or in connection with sites of other companies), and we are not responsible for the content on, or operation of, sites of other companies (including, without limitation, any transactions conducted through such sites). We are committed to safeguarding customer privacy on This Website. If you are visiting a site via a link on This Website, you are advised to read the privacy policy of such other site for its policies regarding information tracking, collection, usage and security.

PanPages may, however, host (or contract with third parties to host) website advertising linked to This Website (the "PanPages-Hosted Website Ad(s)"). If you provide personally identifiable information while visiting any PanPages-Hosted Website Ad, you will also be providing the personally identifiable information to the advertiser (and advertiser and/or PanPages may be automatically collecting information while you visit any PanPages-Hosted Website Ad). In addition, PanPages may share information which is automatically collected while you visit any PanPages-Hosted Website Ad with non-"PanPages Family" companies in order to complete a transaction that you initiated or to assess and report the results of the ad. PanPages is not responsible for the privacy practices employed by the advertiser. If you are visiting a PanPages-Hosted Website Ad via a link on This Website, you are advised to read the privacy policy of such Malaysia Panpages-Hosted Website Ad for its policies regarding information tracking, collection, usage and security.

Does PanPages combine personally identifiable information provided through This Website by users of This Website with offline information about such users?

If and when PanPages intends to combine personally identifiable information you provide through This Website with offline information about you, this intent will be clearly stated. You will then have the ability to choose not to have that information combined.

E-Mail

Does This Website send e-mail to users of This Website?

PanPages may send you commercial e-mail messages (unless you have chosen to opt-out of receiving them, with some exceptions, as explained below) and non-commercial e-mail messages (which are not subject to opt-out, as explained below). For example, PanPages may send you e-mails to (a) conduct online surveys, (b) provide information regarding our company, information regarding our website(s), marketing information about products and services, and newsletters, and (c) confirm registrations and orders placed online and to otherwise communicate with you as a client or other user of our services. In addition, occasionally, we may use e-mail lists from third parties to promote our latest specials.

You may request not to receive (i.e., "opt-out" of receiving) commercial e-mail messages (the primary purpose of which is the commercial advertisement or promotion of a commercial product or service) from us (on a category-by-category basis), by clicking ‘unsubscribe’ in the email. Please note that we reserve the right to send e-mails to online users, including those who have opted out of receiving commercial e-mail messages, to (a) facilitate, complete or confirm a commercial transaction the user has agreed to enter into with PanPages or participation in a program the user has selected; (b) provide warranty information, product recall information, or safety or security information with respect to a commercial product or service used or purchased by the user; (c) provide notification concerning a change in the terms or features of, notification of a change in the user's standing or status with respect to, or at regular periodic intervals, account balance information or other type of account statement with respect to, a subscription, membership, account or comparable ongoing commercial relationship involving the ongoing purchase or use by the user of products or services offered by PanPages; (d) provide information directly related to an employment relationship or related benefit plan in which the user is currently involved, participating or enrolled, (e) deliver goods or services that the user is entitled to receive under the terms of a transaction that the user has previously agreed to enter into with PanPages, (f) communicate other non-commercial e-mail messages, and (g) communicate commercial e-mail messages that the user consents to receiving.

Online Advertising

What is PanPages's position regarding online advertising and third party ad servers?

PanPages may place its own advertisements, and/or accept advertisements from third parties that serve advertising, on This Website. PanPages may use its own Tracking Methods or Tracking Methods provided by such third parties in the pages containing the ad(s) that PanPages sends to your browser. These Tracking Methods allow PanPages and/or the third parties to automatically collect information (e.g., usage pattern information) about your visit to This Website.

As an online advertiser, PanPages may use information derived from its Tracking Methods or supplied from third party companies in several ways, such as to:

  • Evaluate and prioritize site selection when developing online media plan
  • Geographically target advertising
  • Deliver product and pricing advertising/information applicable to the customers' state
  • Gauge the effectiveness of our online advertising

Security

What security measures are in place to restrict access to personally identifiable information?

PanPages is committed to protecting your personally identifiable information that you provide through This Website. This Website is protected with a variety of security measures such as change control procedures and physical access controls (and passwords, as applicable). We also implement other control mechanisms in an effort to help protect personally identifiable information that you provide through This Website from being lost, misused or altered inappropriately.

Cookies

What is a cookie and why does PanPages use them?

A cookie is a small data string our server writes to your hard drive that contains your unique User ID for This Website. Cookies help us to identify new and returning users to This Website, analyze click-stream data, and track historical activity on This Website, which allows us to give you a more personalized, useful experience on This Website. Cookies may be placed by us, by a third-party that provides services to us, or a non-“PanPages Family” company, with which we have an agreement.

Cookies help PanPages to enhance the user's online experience and can be used to:

  • deliver the appropriate geographic message
  • manage frequency of ad exposure; avoid over delivery of the same message
  • tailor an advertisement or other content to better match your interests and preferences
  • ensure that you see the correct products and pricing applicable to the state in which you live
  • keep track of your order as you order services
  • understand advertising effectiveness
  • manage features and programs made available through This Website
  • collect anonymous traffic data

A cookie cannot be used to access or otherwise compromise the data on your hard drive. However, customers are free to delete website cookies. Most internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored.

You can choose to change your browser settings to disable cookies if you do not want us to establish and maintain a unique User ID. Please be aware that cookies may be required to complete certain functions on This Website, such as ordering products or services, and, also in connection with personalized sections of This website, for example My Superpages. Disable cookies in your browser "Preferences".

However, you need to understand that some websites/ad serving companies have the ability to reestablish your history even after cookie deletion, if you reenter the same site on another occasion, or some other site tracked by the ad serving company/network, and specifically provide personal data.

Deletion of cookies alone does not prevent ad serving companies from reestablishing history on a user. The user must either continue to decline cookies each time it reenters the site to keep the tracking severed, if desired, or opt-out. When you opt-out, your unique user ID cookie is erased and you are re-assigned an anonymous, non-id cookie. This new cookie tells websites that you have opted out and they will then know not to attempt to assign other cookies to you in the future. Opt-out cookies do not contain a unique user ID number therefore websites are not able to identify your computer uniquely.

Users who choose to continually delete cookies and not opt out can have their browser advise them each time a website attempts to send a cookie to your system. At that time, you can choose to either Accept or Cancel a cookie. Users who choose to "opt out" after deleting cookies will receive an anonymous/non personally identifiable cookie.


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